FLEETA LIMITED · RESOLVEPILOT

Support

ResolvePilot support is provided by Fleeta Limited for installation, security and production workflow issues.

Effective 8 August 2026

Contact

Email support@resolvepilot.fleeta.co.uk. Include the shop domain, ResolvePilot case ID, time and steps to reproduce. Do not send API keys, passwords, card details or unnecessary customer data.

Targets

Security or production outage: acknowledgement within 4 business hours.
Blocked return, refund, dispute or billing workflow: acknowledgement within 1 business day.
General guidance: acknowledgement within 2 business days.

Business hours are Monday–Friday, 09:00–17:00 Europe/London, excluding UK public holidays.

Self-service

Check service health, the in-app Diagnostics page and the documentation before sharing a redacted error. Privacy requests may be sent to the same address and are handled under the privacy notice.